The first books I sold through Ingram Spark (Lightning Source’s independent author print-on-demand service) were purchased way back in early January of this year. After a phenomenally long 90 day holding period, I received notification that compensation for those sales would be paid out on May 1st, 2018.
Only it wasn’t.
It wasn’t a huge amount of money and I receive small payments from a wide array of sources each month, so it wasn’t until early June that I realized I’d never received any payment from Ingram Spark. After double-checking that my compensation information was complete and accurate, I contacted them. Here’s what happened and what I learned.